Reset Credentials

Forgetting login credentials can be frustrating and time-consuming, especially when you need access to important information on the MyACPNY portal. Fortunately, resetting your password or username is a quick and easy process. In this guide, we will walk you through the steps to reset your credentials and regain access to your account.

Whether you need to update your password for security reasons or have simply forgotten your username, we’ve got you covered. With just a few clicks, you’ll be back on track and able to view your health information, schedule appointments, and communicate with your care team. So, let’s get started and reset your MyACPNY credentials in no time!

MyACPNY Reset Username Guide

Here are the steps to reset your MyACPNY username:

  • Go to the MyACPNY login page.
  • Click on the “Forgot Username?” link.
  • Enter the email address associated with your MyACPNY account and click “Submit”.
  • Follow the prompts to verify your identity.
  • Once your identity is verified, you will receive an email with your username or a link to reset your username.

It’s important to note that if you do not have an email address associated with your MyACPNY account, you will need to contact AdvantageCare Physicians customer service to reset your username.

MyACPNY Forgot Password Guide

Here are the steps to follow if you forgot the password for your MyACPNY account:

  • Go to the MyACPNY login page and click on the “Forgot Password?” link.
  • Enter your MyACPNY username and click “Submit”. You will then receive an email with a temporary password and instructions on how to reset your password.
  • Log in to your MyACPNY account using the temporary password provided in the email.
  • Create a new password that meets the password requirements listed on the password reset page.
  • Confirm your new password by entering it again in the “Confirm New Password” field.
  • Click “Submit” to save your new password.

Once you have completed these steps, you will be able to log in to your MyACPNY account with your new password.


In conclusion, resetting your MyACPNY credentials is a simple and straightforward process. Whether you have forgotten your username or password, the steps outlined in this guide can help you regain access to your account in no time. By following the appropriate steps, you can easily reset your username or password, and continue to enjoy the benefits of the MyACPNY patient portal. Remember to keep your login credentials safe and secure to avoid the need for frequent password resets, and to protect your personal health information.