FAQs

Welcome to the MyACPNY FAQs, where we answer some of the most common questions about the MyACPNY Patient Portal. MyACPNY is an online platform for AdvantageCare Physicians patients that provides a variety of useful features, including appointment scheduling, prescription refills, access to medical records, and secure messaging with healthcare providers.

As with any new technology, patients may have questions about how to use the MyACPNY platform, or they may encounter issues that require additional support. In this FAQ section, we aim to address some of the most frequently asked questions about MyACPNY, such as how to create an account, how to schedule appointments, how to refill prescriptions, and more.

Whether you’re a long-time user of MyACPNY or you’re considering signing up, we hope that this FAQ section will help you better understand the platform and get the most out of your healthcare experience.

FAQs

  • Can I see a specialist in ACPNY without a referral?

Your primary care provider will assess your clinical need for specialty care and provide necessary referrals before your scheduled specialty care visit if required by your insurance plan.

  • How can I find the address of an ACPNY medical office?

You can use the filtering tools on the Find a Doctor or Medical Office page to locate a medical office and click on the address for directions.

  • What should I do if some of the health information in MyACPNY is incorrect?

The health information in MyACPNY is obtained directly from your electronic medical record at your doctor’s office. Your medical record is reviewed and updated during every clinic visit. To correct any inaccurate information, please ask your doctor at your next clinic appointment.

  • Is MyACPNY secure?

To maintain the privacy and security of your health information, MyACPNY requires a secure activation code, personal username, and password to access information. Individual users control their passwords, and the account cannot be accessed without them. Additionally, MyACPNY uses the latest 128-bit SSL encryption technology to automatically encrypt your session without caching.

  • Can I expedite my prescription refill process?

The quickest way to refill a prescription is by contacting your pharmacy directly. Your pharmacist can also address any questions you may have about your medication. Additionally, you can request a prescription refill online by accessing your MyACPNY Portal.

  • What is the procedure for scheduling an appointment?

To schedule an appointment, you can directly book with your doctor or use the Find a Provider tool to schedule an appointment at your provider’s office. You can also reschedule with your current provider by logging into the MyACPNY Login portal or calling 646-680-4227 to speak with a Customer Service Representative.

  • Is it possible to access the health records of a family member in MyACPNY?

Yes, it is. By completing a Caregiver Consent Form and submitting it to one of our medical facilities, parents or guardians can log in to their own personal MyACPNY accounts and access family members’ information through the Caregiver Access feature.

  • What should I do if my activation code doesn’t work?

Your activation code expires 30 days after it is issued and is no longer valid after it has been used once, as a security measure. If you are still experiencing difficulties, please contact the MyACPNY Patient Support Line at 646-680-5008.

  • When can I expect a response to a message I send to my doctor or nurse in MyACPNY?

Typically, you should receive a response within 1-3 business days. If it is an emergency, do not use MyACPNY, and instead, contact your medical center or dial 911 immediately for immediate medical attention.

  • What is the purpose of MyACPNY?

MyACPNY is an online patient portal designed for AdvantageCare Physicians patients to manage their health information, schedule appointments, communicate with their care team, and access other healthcare services.

  • What are the steps to register for MyACPNY?

To register for MyACPNY, you can visit the ACPNY website or download the MyACPNY app and provide your ACPNY medical record number to complete the registration process.

  • What kind of information can I view on MyACPNY?

Using MyACPNY, you can view your medical records, test results, and immunization records, schedule appointments, request prescription refills, and communicate with your care team.

  • Is MyACPNY a secure platform?

Yes, MyACPNY is a secure online platform that uses advanced encryption technology to safeguard your personal health information.

  • How do I schedule an appointment through MyACPNY?

To schedule an appointment on MyACPNY, log in to your account, navigate to the “Appointments” section, and follow the prompts to schedule your preferred date and time.

  • Can I communicate with my care team through MyACPNY?

Yes, you can send secure messages to your care team through MyACPNY, and they will respond to your messages within two business days.

  • Can I access MyACPNY from my mobile device?

Yes, you can download the MyACPNY app on your mobile device to access your health information, schedule appointments, and communicate with your care team.

  • How do I request a prescription refill using MyACPNY?

To request a prescription refill through MyACPNY, simply submit your refill request, and your care team will review and process it before sending the prescription to your preferred pharmacy.

  • How can I update my personal information on MyACPNY?

To update your personal information such as your address and phone number on MyACPNY, log in to your account, navigate to the “Profile” section, and update your information as needed.