The MyACPNY Login portal is a secure and personalized online platform that grants patients access to their medical records. By using this program, patients can conveniently manage and receive their health information from the comfort of their own homes. Through the MyACPNY electronic health record system, patients can view their health summary, request medical appointments, check test results, request prescription renewals, and access trusted health information resources.


Moreover, the MyACPNY portal allows patients to communicate electronically and securely with their medical team, making it easier for them to coordinate their care. This service is provided free of charge to all patients.

AdvantageCare Physicians serves half a million patients in primary and speciality care across the New York metropolitan area. Their locations span all five boroughs and Long Island, providing convenient access to their services. The organization’s approach to healthcare is focused on a community-based “whole you” coordinated care approach, which takes into account patients’ physical and mental health, as well as lifestyle factors that may affect their health.

In addition to primary care, AdvantageCare Physicians also provides specialty care services, including cardiology, gastroenterology, ophthalmology, women’s health, behavioral health, and more. Overall, their goal is to provide patients with high-quality healthcare that is both convenient and comprehensive.

MyACPNY Registration Process

  1. Go to the MyACPNY Login portal at
  2. Click on the “Register” button, which is located beneath the login fields.
  3. Enter your personal information in the required fields, including your first and last name, date of birth, gender, zip code, and email address.
  4. Create a username and password for your MyACPNY account, and then re-enter your password to confirm it.
  5. Choose and answer three security questions that will help you recover your account if you forget your password.
  6. Review the terms and conditions, and then click on the checkbox to indicate that you agree to them.
  7. Click on the “Submit” button to complete your registration.
  8. After submitting your registration, you will receive an email from MyACPNY asking you to verify your email address. Click on the link provided in the email to verify your account.
  9. Once your account has been verified, you can log in to the MyACPNY portal using your username and password.
  10. Follow the prompts to complete the registration process, including providing any additional information that may be required, such as your medical history and insurance information.
  11. Once you have completed the registration process, you will be able to access your MyACPNY account and start managing your health information online.

Upon your initial registration, AdvantageCare Physicians will verify your identity with the assistance of a third-party verifier, Experian. This validation process is a one-time occurrence and utilizes identifying information, such as previous addresses and employers, without involving a credit check. If for some reason your identity cannot be confirmed, ACPNY will get in touch with you within three days via the contact number you provide during registration.

MyACPNY Stepwise Sign-in Process

Patients of ACPNY can utilize the MyACPNY Login portal, which is available 24/7 and grants access to features such as locating a physician, booking appointments, conducting virtual visits, viewing test and prescription results, and additional services. If any issues arise while attempting to access the portal, MyACPNY’s Customer Support team is available to assist you.

Here is a stepwise guide to the MyACPNY sign-in process:

  1. Open your preferred web browser and navigate to the MyACPNY Login portal at
  2. Enter your username and password in the corresponding fields on the login page.
  3. If you want your web browser to remember your login credentials, click the “Remember Me” checkbox located below the password field.
  4. Click on the “Sign In” button to access your MyACPNY account.
  5. If you have forgotten your username or password, click on the “Forgot Username” or “Forgot Password” links, respectively, and follow the prompts to retrieve your login information.
  6. If you are having difficulty accessing your MyACPNY account, click on the “Get Help” link on the login page to find assistance.

Once you have successfully logged in, you will be directed to your MyACPNY account homepage, where you can view your health information, request appointments, check test results, and communicate with your medical team.

Remember to always log out of your MyACPNY account after use to ensure the privacy and security of your health information.

MyACPNY Reset Login Credentials Guide

Here are the steps to reset your MyACPNY login credentials:

  1. Go to the MyACPNY Login portal at
  2. Click on either the “Forgot Username” or “Forgot Password” link, depending on which credential you need to reset.
  3. If you click “Forgot Username,” you will be prompted to enter the email address associated with your MyACPNY account. If you click “Forgot Password,” you will be asked to provide your username and date of birth.
  4. Once you have entered the necessary information, click on the “Submit” button.
  5. Follow the prompts provided by MyACPNY to verify your identity and reset your login credentials.
  6. Depending on the method you choose to reset your credentials, you may receive an email with a link to reset your password or a temporary password that you can use to log in and create a new password.
  7. Create a new password that meets MyACPNY’s password requirements, and then confirm it by entering it a second time.
  8. Log in to your MyACPNY account using your new username and password.

If you encounter any issues while resetting your login credentials or require additional assistance, you can contact MyACPNY’s Customer Support team for further guidance.

MyACPNY App Download and User Guide

Here are the steps to access the MyACPNY app:

  1. Download the MyACPNY app from the App Store or Google Play Store, depending on your mobile device.
  2. Once the app is installed, open it on your device.
  3. On the app’s login page, enter your MyACPNY username and password.
  4. If you want the app to remember your login information for future use, check the “Remember Me” box below the password field.
  5. Tap the “Sign In” button to access your MyACPNY account.
  6. Once logged in, you can view your health information, request appointments, communicate with your medical team, and access additional features available through the MyACPNY app.
  7. If you encounter any issues while using the app or require further assistance, you can contact MyACPNY’s Customer Support team for guidance.

Remember to log out of the MyACPNY app after each use to ensure the security and privacy of your health information.

MyACPNY Appointment Scheduling Steps

Here are the step-by-step instructions for scheduling an appointment in MyACPNY:

  1. Log in to your MyACPNY account using your username and password.
  2. On the main dashboard, click on the “Appointments” tab on the top navigation menu.
  3. Click on the “Schedule Appointment” button to proceed.
  4. Select the type of appointment you need, such as a primary care visit, specialty care visit, or virtual visit.
  5. Choose a provider from the available list, or use the search function to find a provider by name or specialty.
  6. Select the date and time that works best for you, based on the provider’s availability.
  7. Review the appointment details, including the provider’s name, location, and appointment duration.
  8. If you need to provide additional information, such as the reason for your visit or any symptoms you are experiencing, enter that information in the “Comments” field.
  9. Click on the “Schedule Appointment” button to confirm your appointment request.
  10. You will receive a confirmation message on the screen and an email confirming the details of your appointment.
  11. If you need to reschedule or cancel your appointment, you can do so by logging back into your MyACPNY account and clicking on the “Appointments” tab.
  12. Find the appointment you want to reschedule or cancel and click on the appropriate button.
  13. Follow the prompts to reschedule or cancel your appointment as needed.

If you encounter any issues while scheduling your appointment or require further assistance, you can contact MyACPNY’s Customer Support team for guidance.

MyACPNY’s Login Page Features

Here are some of the key features of MyACPNY’s login page:

  • Username and password fields: The login page includes fields where you can enter your MyACPNY username and password to access your account.
  • “Remember Me” option: You can select the “Remember Me” checkbox to save your login information for future use, allowing you to bypass the login page on subsequent visits.
  • “Forgot Password” link: If you forget your password, you can click on the “Forgot Password” link to begin the password reset process.
  • “Create Account” link: If you are a new patient and need to create a MyACPNY account, you can click on the “Create Account” link to begin the registration process.
  • “Need Help?” button: If you encounter any issues while logging in or require further assistance, you can click on the “Need Help?” button to access MyACPNY’s Customer Support resources.
  • Security features: The login page includes various security measures to protect your personal and health information, such as SSL encryption and two-factor authentication.

Overall, MyACPNY’s login page provides a simple, user-friendly interface for accessing your account and managing your health information securely and conveniently.

Users can also enjoy the following features included in the login page and architecture of this website.

  • Stay connected with your care team or provider by sending a secure message whenever you have a question.
  • Use the online appointment scheduler to book regular or follow-up appointments with your primary care provider or certain specialists.
  • To schedule a virtual appointment, you must create a MyACPNY account.
  • Before your appointment, make sure to confirm your address, contact information, medications, allergies, and copay payment.
  • View and pay your outstanding balance, copays, and paperless statements online using your credit card and the notification on your homepage.
  • Easily request prescription renewals by logging into your account, selecting the medication you need, and letting your Care Team know that you want it reordered.
  • Request referral authorizations online as soon as they are ready, without waiting for them to arrive in the mail.
  • View your test results online, though your Care Team may discuss some results with you before making them available on the MyACPNY Sign-In portal.
  • Keep track of your annual screenings and review your health history.
  • Link the accounts of your family members so that you can manage their health too.

What do you mean by MyACPNY Virtual Visits?

A virtual visit offers the same level of care as an in-person visit. You can discuss your symptoms with your provider and receive a diagnosis, treatment plan, and prescriptions from the comfort of your own home or another convenient location. Virtual visits are conducted via a secure audiovisual connection on your mobile device, tablet, or computer, eliminating the need to visit an ACPNY office.

To schedule a virtual visit with a provider you have previously seen, log in to the MyACPNY patient portal. If you are interested in scheduling a virtual visit for the first time, please contact the Call Center at 646-680-4227. Note that you will need a MyACPNY Patient Portal account to schedule a virtual visit. We recommend registering for an account before scheduling your appointment to save time.

To join your virtual visit at the scheduled time, log in to your MyACPNY account. You can check in up to 30 minutes before the appointment start time. If you are more than 5 minutes late, you will need to reschedule your appointment by contacting the Call Center at 646-680-4227.


MyACPNY is an online patient portal that provides ACPNY patients with secure access to their healthcare information and services 24/7. It is designed to make healthcare more accessible, convenient, and efficient for patients. Through the portal, patients can schedule appointments, conduct virtual visits, request prescription renewals and referral authorizations, review test results, view and pay bills, and communicate with their care team.

One of the key features of MyACPNY is the ability to schedule virtual visits with healthcare providers. This allows patients to receive care from the comfort of their own homes, eliminating the need to travel to an ACPNY office. Patients can also access their health history and screening information, and manage the health of their family members through the portal.

In addition to providing easy access to healthcare services, MyACPNY also prioritizes patient privacy and security. All information transmitted through the portal is encrypted and protected by a secure login process. Patients can rest assured that their healthcare information is safe and secure.

Overall, MyACPNY is a valuable tool that empowers patients to take control of their healthcare by providing access to important information and services at their fingertips. It has revolutionized the way patients receive care and interact with their healthcare providers, making healthcare more patient-centred, efficient, and convenient.


  • What is MyACPNY? 

MyACPNY is an online patient portal that allows AdvantageCare Physicians patients to access their health information, schedule appointments, communicate with their care team, and more.

  • How do I register for MyACPNY? 

You can register for MyACPNY by visiting the ACPNY website or downloading the MyACPNY app. You will need your ACPNY medical record number to complete the registration process.

  • What information can I access on MyACPNY? 

With MyACPNY, you can view your medical records, test results, and immunization records, schedule appointments, request prescription refills, and communicate with your care team.

  • Is MyACPNY secure? 

Yes, MyACPNY is a secure online platform that uses encryption technology to protect your personal health information.

  • How do I schedule an appointment on MyACPNY? 

To schedule an appointment, log in to your MyACPNY account, select “Appointments” from the menu, and follow the prompts to schedule your appointment.

  • Can I communicate with my care team through MyACPNY? 

Yes, you can send secure messages to your care team through MyACPNY. They will respond to your message within two business days.

  • Can I access MyACPNY on my mobile device?

Yes, you can download the MyACPNY app on your mobile device to access your health information, schedule appointments, and communicate with your care team.

  • Can I request prescription refills on MyACPNY? 

Yes, you can request prescription refills through MyACPNY. Your care team will review your request and send the prescription to your preferred pharmacy.

  • How do I update my personal information on MyACPNY? 

You can update your personal information, such as your address and phone number, by logging in to your MyACPNY account and selecting “Profile” from the menu.

  • What do I do if I have trouble accessing MyACPNY? 

If you are having trouble accessing MyACPNY, you can contact the MyACPNY Customer Support team for assistance.

  • Is there a quicker way through MyACPNY for a prescription refill? 

Yes, you can contact your pharmacy directly for the quickest refill. You can also use the MyACPNY Portal to request a refill.

  • Can I access the health records of my family members through MyACPNY? 

Yes, you can request access to the Caregiver feature by completing a Caregiver Consent Form and returning it to one of our medical facilities.

  • What if my activation code is not working? 

If your activation code is expired or not working, you can contact the MyACPNY Patient Support Line at 646-680-5008.

  • How long does it take to receive a response from my doctor or nurse after sending a message?

Generally, you can expect a response within 1-3 business days. However, if you have an emergency, please contact your medical center or dial 911.

  • How can I pay my MyACPNY bill online?

You can pay your bill online through the MyACPNY Portal. Simply log in and select the “Billing” tab.